Refund policy

Refunds

If you changed your mind and do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused within 60 days.

If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong, damaged or defective item, you can request a refund or a reshipment.

If you do not want the product you’ve received due to choosing incorrect sizing or other reasons, you are eligible for a full refund but you must return the unused item to our offices within 60 days, you should pay shipping cost.

Please contact us by click here and we will do our best to help you out.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours.
Once the packaging and shipping process has started, it can no longer be canceled.

Other uncontrollable factors

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of freestylecycling.io (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of SweetSmile.io

You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-7business days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@SweetSmile.io.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping Returns 
To return your product, you should mail your product to: 

SweetSmile.io
PL 10217 34938
44-48 Pier Street
Altona VIC 3018
Australia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.